Tillaka

Kussalanupab

Work experience

• 

  Technical Writer Assistant & Admin Support

  Daikin Europe, Oostende, Belgium

  May 2023 - Present
  Documentation Team (Manual)

  • Administrative support: Managed translation requests to the translation agency, quotations, PO processes throught the completed GR.
  • Technical Writer Assistance: Produced high-quality PDF files in ST4 for projects, optimized multi/single language layouts, Xtranet/Archive manuals and resolved complex unexpecting format errors. Production Drawing checker (EBOM)
  • System Roles: Handled GDE requests, provided Diadem license provisioning, and facilitated collaboration with NI to improve documentation processes.
  • Strengthened cross-departmental coordination, ensuring seamless project execution and document accuracy.

  EDC Secretary Team

  • Specialized in SAP to manage and support EDC department colleagues, ensuring smooth operations and efficient workflow.
  • Maintained and updated Daikin EDC EMEA documentation while monitoring invoices, PO, and GR processes.
  • Collaborated directly with the accounting team to ensure accurate financial documentation and reporting.
  • Implemented structured follow-ups to improve task tracking and operational efficiency.

  Skills: ST4, SAP, MS office, Manual print & online, QC, EBOM, Invoices, Team management

• 

  Shipping & Rail Representative

  P&O FerryMasters logistic company, Zeebrugge, Belgium

  Jan 2022 – March 2023

  • Ensure accurate settlement of transport orders, prioritizing customer requirements and optimal service delivery.
  • Coordinate with ferry and rail suppliers to book, track, and manage intermodal shipments with efficient routing.
  • Oversee repair activity authorizations, cost reservations, and budget control.
  • Monitor planning department updates and escalate any operational issues impacting the company.

  Skills: Fr8 ferry, Operations, Custom, Ferry transportation

• 

  Sales Representative & Marketing

  “MALADA” The industry of luxury real estate, Thailand

  Jan 2020 – Dec 2021

  • Awarded Best Sales Representative of 2020 and recognized as Company Ambassador for exceptional performance in luxury real estate at Malada.

  • Company video presentations, taking main role in advertisement videos (available on Linkedin)

  • Delivered expert information and top-tier customer service in both Thai and English across multiple channels, including Line chat, email, Facebook, and phone.

  • Sourced high-quality goods and services to improve company offerings and customer satisfaction.

  • Collaborated on marketing strategies, tracked market trends, and created content using MS Office, Google tools, and Filmora.

  Skills: Sales, Marketing planner, Presenter, Social media, Content creator